Terms & Conditions


Terms & Conditions

HE-Hotel Booking Terms & Conditions

1. Scope and Application

  • These Terms & Conditions govern all bookings and stays at the hotel (He‑Hotel).
  • Any additional or different conditions must be agreed in writing by both the hotel and the guest.

2. Booking, Confirmation & Payment

  • A booking is confirmed only when the hotel issues a written confirmation (email, voucher, etc.).
  • The hotel may require a deposit or full advance payment to guarantee the booking.
  • Accepted payment methods (credit/debit card, bank transfer, cash, etc.) will be specified.
  • Where a credit card guarantee is required, the hotel may pre-authorize or block an amount on the card to secure the booking.

3. Rates, Taxes & Charges

  • The rate quoted is for the stipulated number of nights and includes specified services (e.g., breakfast, WiFi).
  • Additional services (mini‑bar, laundry, room service, etc.) are extra and billed separately.
  • Local taxes, municipal charges, or tourism levies not included in the quoted rate may be payable by the guest at the hotel.

4. Check‑In / Check‑Out

  • Standard check‑in and check‑out times will be defined (e.g. check‑in from 2:00 pm, check‑out by 12:00 pm).
  • Early arrival or late departure requests are subject to availability and may incur additional charges.
  • The hotel reserves the right to cancel the booking if the guest does not arrive by a certain cutoff time unless prior notice is given.

5. Cancellation & No‑Show Policy

  • The guest may cancel or modify the booking subject to a notice period; if cancelled too late or in case of no‑show, cancellation fees apply.
  • Cancellation fees may be a percentage of the total stay (e.g. 50 % or 100 % of the first night or full stay) depending on timing.
  • Some bookings may be non‑refundable or non‑cancellable (especially promotional or discounted rates).

6. Guest Behaviour / Conduct

  • The guest must treat hotel property respectfully and not cause damage.
  • No excessive noise, parties, or disturbances are allowed. The hotel may terminate the stay if the guest breaches conduct rules.
  • The guest may be required to present valid identification at check‑in (passport, national ID, etc.).

7. Room Use & Occupancy

  • Rooms are for registered guests only. Additional visitors or extra guests may incur charges.
  • The number of guests must not exceed the maximum occupancy of the room.
  • The hotel reserves the right to refuse further occupancy if capacity is exceeded.

8. Liability & Loss / Damage

  • The hotel is liable for guest safety and property under applicable law, except for losses due to guest negligence or force majeure events.
  • The hotel is not responsible for loss or damage of personal belongings unless secured in a hotel safe or specified secure facility.
  • Guests may be charged for damage caused to hotel property, décor, furnishings, etc.

9. Force Majeure / Unforeseeable Events

  • Neither party is liable for failure to perform obligations due to events beyond control (natural disasters, acts of government, emergencies, etc.).
  • The hotel may cancel or alter services if safety or legal requirements demand it.
  • Refunds or substitutions will depend on hotel policy and the circumstances.

10. Privacy & Data Protection

  • Guest personal data is collected, stored, and processed for booking and service fulfillment.
  • The hotel will protect guest data in line with applicable privacy laws and only use it for legitimate purposes (e.g. billing, marketing if opted in).

11. Amendments / Modifications

  • Changes to a booking (dates, room type, guest names) are subject to availability and the hotel’s approval.
  • Any amendment must be communicated in writing and confirmed by the hotel.

12. Governing Law & Dispute Resolution

  • The contract is governed by the laws of the country/state where the hotel is located.
  • Any disputes shall be settled in the courts/jurisdiction agreed in the booking terms, or as specified under local law.


Terms & Conditions